Agentic AI & Emerging Technologies

Agentic AI refers to AI systems that can pursue goals, plan actions, make certain decisions, use tools, and execute multi-step tasks with a degree of autonomy rather than responding only to individual prompts.

By moving AI from individual task assistance toward coordinated execution of business workflows across customer service, operations, finance, and software development.

For workflows involving repeated decisions, information gathering, coordination across systems, and multi-step processes backed by robust governance and data readiness.

Agentic AI is an organizational technology changing how work is divided between people and machines, how decisions are made, and how organizations scale.

Dr. Veeranut Rojanaprapa translates AI and emerging technologies into practical business consequences and strategic implications for senior leadership.